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Leadership Lessons Learned From Our Mentors Des valeurs ancestrales qui façonnent l'expérience client des services publics du futur

Leadership Lessons Learned From Our Mentors Des valeurs ancestrales qui façonnent l’expérience client des services publics du futur

Le prix initial était : 30.80 €.Le prix actuel est : 2.77 €.

Applicable to any personal or business setting, Leadership Lessons Learned from Our Mentors by David J. McKendry, is an easy-read compilation of universal values showing how to get things done through your most important asset – people.• 40 chapters from successful utility customer service executives, directors and managers, together representing a combined 2,000 years of experience• 470 time-honoured leadership lessons• Honest, evocative and personal stories about mentors whose words and actions chalk up valuable lessonsWritten in first person, Leadership Lessons Learned shares battle-tested secrets to success from respected utility thought leaders across North America. These professionals are guiding the utility…

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SKU: DOKPRHZ9137162404771
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Description

Applicable to any personal or business setting, Leadership Lessons Learned from Our Mentors by David J. McKendry, is an easy-read compilation of universal values showing how to get things done through your most important asset – people.• 40 chapters from successful utility customer service executives, directors and managers, together representing a combined 2,000 years of experience• 470 time-honoured leadership lessons• Honest, evocative and personal stories about mentors whose words and actions chalk up valuable lessonsWritten in first person, Leadership Lessons Learned shares battle-tested secrets to success from respected utility thought leaders across North America. These professionals are guiding the utility customer experience for essential « life blood » services such as electricity, gas and water to millions of residential and business consumers.McKendry is Senior Fellow at the Canadian Electricity Association – the National Voice of Electricity in Canada. He provides guidance on Electricity Distribution, Customer Service, Emerging Technologies and Issues; he is a coach and mentor.Prior to joining CEA in 2018, McKendry served for fifteen years as Director Customer Service for Hydro Ottawa.His emphasis on leadership excellence coupled with an obsession to achieve effective, repeatable and positive customer experiences are cornerstones to his success. As one of his mentors described him, « Dave, an idea machine with a natural bent on strategic thinking, wears passion for the ideas on his sleeves. »– Norm Fraser. Readers will enjoy learning about McKendry’s history, mentor stories and biography inside these book covers.

Langue
en
Version
Couverture rigide
Date de sortie initiale
03 décembre 2018
Nombre de pages
262
Illustrations
Avec illustrations

Personnes impliquées

Auteur principal

David J McKendry

Editeur principal

Cs Week

Informations sur le fabricant

Nom du fabricant
Libri GmbH
Adresse électronique du fabricant
gpsr@libri.de
Informations sur le fabricant
Les autres informations du fabricant ne sont actuellement pas disponibles

Autres spécifications

Hauteur de l’emballage
16 mm
Hauteur du produit
16 mm
Largeur d’emballage
152 mm
Largeur du produit
152 mm
Longueur d’emballage
229 mm
Longueur du produit
229 mm
Poids de l’emballage
517 g
Police de caractères extra large
Non

EAN

EAN
9780996136044

Sécurité des produits

Opérateur économique responsable dans l’UE

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Livres de gestion

Service Client

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Livre

Disponibilité

Disponible à l’adresse suivante

Langue

Anglais

Type de livre

Hardcover

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